Support Access

Basic support includes minor updates such as telephone number changes, address changes, typos, or a sentence changed a few times per year.

Premium support includes regular changes or updates to your website on a fair usage basis (such as updating a portfolio, a news section, or upcoming events). Fair usage is approximately 1 hour per month on average over a rolling 4 months (i.e. if you don't ask for support for 4 months and then ask for 4 hours work that is fine by us).

Gold premium support includes on-going changes or updates to your website on a fair usage basis (such as updating a portfolio, a news section, or upcoming events). Fair usage is approximately 4 hours per month on average over a rolling 4 months (i.e. if you don't ask for support for 4 months and then ask for 16 hours work that is fine by us). Gold Support also includes SEO tweaks and reviews on a bi-monthly basis.